Return & Refund Policy — Holy Who®
At Holy Who®, we want you to love your purchase as much as we loved creating it.
If for any reason you are not completely satisfied, we’re here to make it right.
🕒 Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused and in the same condition you received it.
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In the original packaging.
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Accompanied by a receipt or proof of purchase.
Please note:
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Shipping costs are non-refundable.
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Customers are responsible for return shipping unless the item arrived damaged or defective.
💸 Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
If you haven’t received your refund after 10 days, please contact your bank or credit card company before reaching out to us at support@holywho.shop.
🔁 Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, please email us at support@holywho.shop with your order number and a photo of the issue.
🚫 Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Discounted or clearance items
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Products with obvious signs of use
✉️ Need Help?
Our customer service team is here to help with any issue — simply email us at support@holywho.shop.